Return Policy
Changed your mind or found a fault? Here is what to do.
Last updated: 20 October 2026
We want you to love what you buy. If something is wrong, here is what to do.
01Seven days to return
You can return or exchange a product within 7 days of delivery if it is unused with its tags and packaging, or if it has a fault.
02What cannot be returned
- Opened beauty, skincare and personal-care products.
- Grocery and food items.
- Products damaged after delivery.
03How to return
- Call us or write from the Contact page with your order number.
- We pick the product up for free inside Dhaka; outside Dhaka, send it by courier.
- We check it within 2 working days.
04Refunds and exchanges
Choose an exchange or a refund. Refunds are paid within 7 working days to the original payment method — bKash, Nagad, card or bank transfer.
